Our Values

Our business is built on reputation and recommendations and we believe strongly that our values are truly representative of how we go about doing business.

We are dedicated to making sure the experience and service our Landlords and Tenants receive from us reflect these values day in and day out.

Integrity – Trust is at the heart of our business ethos. At all times we aim to be transparent, reliable, enduring, educational and positive in the way we behave and communicate. This way, everyone who deals with us can feel secure in the knowledge that we will always do the right thing for you and your rental property.

Professional – We are constantly striving to be at the top of our game, hold numerous professional memberships and accreditations and have been doing this for a long time – so you can feel confident that ‘we have got you!’ Our common-sense, considered approach is balanced with an innovative, forward-thinking outlook where solutions are found, and potential pitfalls of a heavily regulated sector avoided.

Quality Service – Our size helps us offer a flexible, compassionate, supportive and comprehensive service – one that is tailored to suit each and every one of our client’s individual needs and circumstances. Our standards are very high – as is our passion for the service we offer and ultimately, how that service is delivered and experienced by all parties. Chapmans do more!

Approachable – What we do is hard work and can be very challenging, but you will never hear anything but a friendly, informed and upbeat voice on the other end of the phone. We love what we do and we feel this comes across in how we conduct ourselves and our business daily.

Collaborative – We care deeply about all those who come into contact with us. We look to build long-lasting relationships with all our Landlords, Tenants and Contractors – displaying understanding, empathy, respect, loyalty and common sense with everyone’s best interests at heart.