Our Service Promise

Here are our service promises and what you can expect when you use Chapmans to manage all your property letting needs…

• To provide a highly personalised, flexible, trusted and professional client experience based on the best interests of our clients and their rental properties

• By always recognising that the landlord is our client we look to marry our landlord’s needs with the needs of the tenant to make the partnership successful and work for all sides – we find a happy tenant makes for a happy landlord!

• Financially, to do everything in our power to make sure your rental is occupied so you have a guaranteed regular income stream from your property investment

• To always get through to us! And if we are on another call or out of office, we aim to respond in an informed and considered manner as promptly as physically possible. When we do you can be sure our communications will be open, honest and knowledgeable

• To make it our business to understand your long and short term goals and aspirations around your rental property/portfolio and offer strategic, knowledgeable and well thought out advice and solutions to meet your needs

• We promise that your property will be well managed at all times and that we will make it our business to know your property as well as you do

• To keep you safe from litigation, legislation and legally compliant by staying on top of, and where possible one step ahead of changes to the property rental sector and to keep you informed on all issues and matters which may impact you and your rental property

• Through our comprehensive ‘Initial Response’ platform we strive to deal with all maintenance issues in a timely, professional matter whilst always considering both your short and long term goals.

• To take a rigorous and dedicated approach to the referencing checks on all tenants

• To help you ‘future proof’ your investment by thinking strategically and outside the box when it comes to maintenance, repairs, preservation and exit root – ultimately keeping your most valuable asset protected now and for the future in terms of terms of rental yield and capital value

• To request feedback from our all our landlords and tenants so we can constantly develop and improve our client service experience and offering