Laura prides herself on her empathy and ability to first understand a client’s needs and aspirations and then combines these with straightforward, clear and balanced advice – and has been doing so for over two decades.
Laura started her career working in Insolvency and then in Banking (Chartered Banker) and then went on to set up Chapmans in 2011 while working alongside her husband in his kitchen and bathroom business. From working in large corporates, practical hands-on knowledge of property renovations and her own experience as a Landlord for over 20 years, Laura is able to empathise and also understand a client’s needs and aspirations. She is able to use her wealth of experience and her ability to look ahead and future proof investments to offer straightforward, clear and balanced advice tailored to each and every client.
She is fully focussed and passionate about building her team and sharing her knowledge to help develop their skillsets so that they can go on to continue offering the first-class service that Chapmans has become well known for. Laura is also continually working to innovate our service offering in order to best serve our Landlords, Clients, Tenants and Contractors, without whom the business would not exist.
Building the business from the ground up, Laura is truly dedicated to each and every Landlord, Tenant and property Chapmans look after – and being a Landlord herself – fully understands and acknowledges everything that comes with it. In addition, her keen social conscience and determination to make a difference sees her sitting on the steering group for the Council of Letting Agents, working hard to ensure Chapmans punches above its weight in terms of influencing policy and driving up standards. She also is a founding member of the Edinburgh Care Forum and prior to the pandemic, ran regular Learning Seminars for professional firms to help them keep up-to-date with the ever-changing legislation in the world of lettings.
Areas of Expertise:
• Rental valuations
• Legislation & Compliance
• Client relationship management
• Strategic thinking
• Forward planning and future proofing investments
• Maximising property potential
Her cheery disposition and approachability are continuously commented on by her clients and Laura is extremely proud of the fact that since she set up Chapmans, she has never had a client leave because they were unhappy with the service provided.
On a Personal Note…
My Favourite Film – no idea! Shawshank Redemption is an old classic – and I will always love Dirty Dancing!
My Favourite Food – anything that I haven’t cooked!
My Favourite things to do in my spare time – spending time with my family – husband Tim, son Harry and dog Wiggy! And running…I recently ran my first 2 half marathons! Oh, and watching the property portals!
My Favourite place in Edinburgh – too difficult to choose but I love walking and running at the Hermitage, Braids and up near Harlaw Reservoir