VACANCY: INVENTORY, INSPECTION & MAINTENANCE SUPPORT MANAGER

Great opportunity for an exciting FULL-TIME fast-paced role within an award-winning Letting Agency.

This is a fast-paced business environment which is ideal for an ambitious, quality-driven individual with a positive attitude who has a passion for property, customer service and people.  This is a real opportunity for someone who excels and flourishes in communication and working as part of a small team.

Chapmans is a growing and highly rated property lettings and management business based in Roseburn in Edinburgh. We provide a vital service to both our Landlords – who need someone they can trust to manage and let their properties but also to our Tenants, for whom we are providing a home and a safe and happy place to live.

We provide this service with passion and care to a wide range of Landlords – from Investors, First-time Landlords, Executries and clients moving to us from other agencies. Our Landlords live locally and abroad.  Our Tenants are diverse and can be students, families, elderly people, executives and young people moving out of their family homes and living independently for the very first time.

Salary:  £17,000-£22,000 – dependant on applicant and experience (more for an exceptional candidate)

Hours:   Monday – Friday 9am-5.30pm but with options for flexibility following successful probation period

Start Date:               As soon as possible, however, will wait for the best and right candidate

Full Clean Driver’s License REQUIRED

Work Environment:   Office and at properties

What Qualifications / Qualities are required?

You will receive superb on-the-job training which will be a mixture of work shadowing, videos, direct training, on-the-job learning and self-directed study should you wish to progress further.

We are looking for someone who is/has:

• Excellent communication skills – both written and verbal
• Excellent telephone manner – polite, helpful, and confident in fielding all types of calls
• Highly organised, methodical with attention to detail
• Must be a genuine team player
• Maintenance Savvy – Has a good understanding on how to run a property from a maintenance point of view – whether that is from life experience running and maintaining your own home dealing with boiler breakdowns etc or from carrying out renovation projects, or working within the building or property sector
• Works well under pressure and can multitask within tight deadlines
• Can provide accurate and timely information to colleagues, tenants and clients
• Will promote and develop healthy working relationships with fellow colleagues, tenants and clients
• Can adopt a flexible working attitude to provide support across the Company to ensure team success
• Will be open to any changes on working practices and development within the role
• Good organisational skills
• Well presented
• Personable
• Reliable
• Energetic
• Keen to learn and get involved
• Confident and enthusiastic with a desire to deliver outstanding customer service
• You must be curious– you should be interested in exploring issues, using practical and soft skills to try and work around sometimes difficult and challenging situations.  An openness to constant learning is essential
• IT savvy – technology is changing the way we do business all the time and we are keen to take on staff who have a genuine aptitude for this, not afraid to ‘Google” a solution!

Primary Roles/Responsibilities

The role will be really varied with no day the same!

As a small team, an element of role flexibility will be required during holiday periods however, the core roles will include, but are not limited to, the following and we may ask you to take on added responsibilities beyond the job title:

Property Specific

1. Carry out detailed inventories, property inspections and their follow up reports
2. Instructing, and following up on, maintenance as a consequence of the inspections
3. Check out inspections – comparing prior condition and contents with check out condition and contents

Maintenance Support

1. Assisting our Head of Maintenance to keep on top of maintenance items, liaising with contractors for updates and helping to arrange access with our tenants while keeping our maintenance log and clients and tenants up to date
2. Checking and adding on invoices to our system while closing off the maintenance item
3. Key management (logging keys in and out to contractors)

Lettings Support

1. Dealing with phone-based enquiries from potential tenants looking to rent a property
2. Carrying out viewings on behalf of the property manager at times of high volume
3. Assisting the whole team in the smooth running of the business and the delivery of exceptional customer service.

Attributes:

• Must have a full clean driving license
• Good knowledge of maintenance issues and demonstrate knowledge on how issues can be solved
• Thrive within a small but growing team
• First-class communication skills (both oral, virtual & written)
• Calm demeanor & efficient problem/conflict solver
• Attention to detail, methodical and systematic
• Smart personal presentation
• Self-starter but also happy to be directed
• Time management/priority management
• Ability and desire to take ownership of issues
• Completer finisher
• Aptitude with technology and able to ‘google’ it
• Team player – as a small team we must cover each other for holiday periods and therefore a strong willingness to get involved and ‘muck in’ to ensure all the business’ needs are met is essential.
• Desirable Experience:
• Experience of SME Professional software
• Inventory Experience – ideally with The Inventory Manager App
• Inspection Experience – knowing what to look for and follow up reporting and maintenance
• Maintenance Experience and Understanding– whether through running your own home, renovating property or working within the property and building industry
• Good knowledge of current letting industry & legislation

What will you Learn?

Soft Skills: First class transferable skills – interpersonal skills, communication (verbal and written), negotiation, customer service, administration, problem-solving, prioritising tasks.

Industry-related training/ qualifications: Microsoft office, SME professional etc, Trello, IRE Inspect Real Estate, Inventory Apps, Letwell, knowledge of how to maintain a property

Chapmans love to retain great staff and are open to offering future opportunities – whether that is to progress to becoming an accredited property manager, developing your skill set further within maintenance, renovations and refurbishments or on the office administration side of things. Furthermore, we embrace flexibility of working practice, as long as the needs of the business and team members are met.

How to Apply: 

Please send your CV to laura@chapmanspm.co.uk with a covering letter answering the following questions:

APPLICATIONS WITHOUT A COVERING LETTER WILL NOT BE LOOKED AT. PLEASE ALSO ANSWER THE FOLLOWING QUESTIONS:

1. If someone – a friend or colleague – were to describe you, what words would they use?
2. Why do you want to work within the Letting/ Property sector? What excites you about it?
3. Why do you want to work for Chapmans?
4. Why are you applying for this particular role?
5. Explain how you meet the criteria as set out in the 3 core areas specified above.

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