Emergency Contact

What is an Emergency?

Smell of gas, water leak or break in… an emergency is something that cannot wait until our office is open. Please be aware that if you call a tradesman unnecessarily, you may be held liable for the costs involved.

Smell of gas, water leak or break in. An emergency is something that cannot wait until we open, if you call a tradesman unnecessarily you may be held liable for the costs involved.

If you smell gas or think that you may have a gas leak somewhere then you should call the National Grid Gas Emergencies (formerly Transco) line straight away on 0800 111 999. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible.

Do not turn lights on or off and avoid using other electrical switches and appliances as this could trigger an explosion. Do not smoke, light a match or any other naked flame. Do not try and investigate the problem or attempt to fix a leak or a faulty appliance. Once you have done the above please then call Chapmans.

Please turn off the stop cock (location will be detailed in your inventory) and all water supplies before calling Chapmans where you will be given details of a 24 hour plumber.

Reports of antisocial behaviour

The City of Edinburgh Council (0131 529 7050).

If you are experiencing night time anti social behaviour from your neighbours and wish to report this whilst the incident is occurring please contact the police on 0131 311 3131


Emergency Contact

Chapmans’ office hours are Monday to Friday 9-5pm (excluding UK Bank Holidays).  We have a 24/7 emergency service and to obtain the current emergency number please call 0131 447 4453 and listen to the message. Please also report your issue online.

If you are locked out they need to pay for a locksmith and change of keys at your expense.

No texts please as we cannot guarantee we will receive them.

If your issue is not an emergency then please click here to upload it to our Initial Response system – we aim to reply to all non-emergency issues within 48 hours.