Emergency Contact

Initial Response, a 24/7 hour online reporting system.  Please report your issue via this link – even if you think it is an emergency.

Chapmans’ office hours are Monday to Friday 9-5pm (excluding UK Bank Holidays).  Our numbers are 0131 447 4453 and EMERGENCY ONLY 07305 346 504.

Please note that we cannot guarantee we receive text messages.

If you need a response to a query please call us or email us. Please also note that we aim to reply to all non emergency emails within 48 working hours.

What is an Emergency?

Smell of gas, water leak or break in. An emergency is something that cannot wait until we open, if you call a tradesman unnecessarily you may be held liable for the costs involved.

If you smell gas or think that you may have a gas leak somewhere then you should call the National Grid Gas Emergencies (formerly Transco) line straight away on 0800 111 999. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible.

Please turn off the stop cock (location will be detailed in your inventory) and all water supplies before calling Chapmans where you will be given details of a 24 hour plumber.

Reports of antisocial behaviour

The City of Edinburgh Council (0131 529 7050).

If you are experiencing night time anti social behaviour from your neighbours and wish to report this whilst the incident is occurring please contact the police on 0131 311 3131

Moving Out

If you have decided it is time to move out you will need to give us 2 months notice in writing. Please download the move out checklist. We advise you to make a start on this as early as possible. We will arrange to meet you on the day of move out and go through a move out inventory with you. We aim to resolve any issues at this time so your deposit can be returned as quickly as possible.


Following move in we will arrange a six week inspection and thereafter we aim to inspect every five to six months. We try to keep the intrusion to a minimum and we are inspecting on our landlord’s behalf with the main focus being a health check on current and future maintenance issues.

Please let us know prior to an inspection if you have had any problems or issues so that we can try and resolve on this visit.

Tenants Insurance

Concerned about losing your deposit or losing your valuable possessions?

Read more to see how you can protect your own possessions and help safeguard your deposit…

Tenant’s Journey

When renting one of our properties there is a clear procedure that we follow. Please see our Tenant’s Journey to understand how the process works.

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Pay Deposit

Credit and Reference Checks

Lease and tenancy documentation signing

Deposit Balance and Rent paid prior to move in

Move in inventory

6 week inspection

6 monthly inspections

Access for annual safety certification

2 month’s notice to leave

Tenant Application Forms