Fantastic opportunity for an exciting FULL-TIME fast-paced role with prospects for extensive professional and personal development.
We are looking for a highly motivated, solution-focused and positive individual who understands the complexities of the sector and enjoys a challenge. A PASSION for PROPERTY, CUSTOMER CARE and PEOPLE is a must!
Chapmans is a growing and highly rated property lettings and management business based in Roseburn in Edinburgh. We provide a vital service to both our Landlords – who need someone they can trust to manage and let their properties but also to our Tenants, for whom we are providing a home and a safe and happy place to live. We provide this service with passion and care to a wide range of Landlords – from Investors, First-time Landlords, Executries and clients moving to us from other agencies. Our Landlords live locally and abroad. Our Tenants are diverse and can be students, families, elderly people, executives and young people moving out of their family homes and living independently for the very first time.
This is a fast-paced business environment which is ideal for an ambitious, quality-driven individual with a positive attitude who has a passion for property and people. This is a real opportunity for someone keen to build an exciting career in property, who is eager to join a business that gives you the opportunity to provide excellent customer service due to our low staff to property ratios. If you think you have the skills needed to represent our team and award-winning agency, we have an exciting opening for an experienced Lead Property Manager.
Salary: From £24,000 – final salary dependant on applicant and experience
Hours: Monday – Friday 9-5.30pm but with flexible working options following a probationary period.
There is potential for flexibility and an element of home working in the future.
Start Date: As soon as possible, however, we will wait for the best and right candidate
OVERVIEW OF LEAD PROPERTY MANAGER ROLE:
The Lead Property Manager would take lead responsibility for managing and growing a portfolio of properties with the support of our Portfolio Assistants. Your role would involve taking ownership of the lead relationship with our Landlord clients. You will be supported by our Head of Maintenance Manager and our Portfolio & Maintenance Assistants, but you will have the ultimate responsibility of ensuring the property records, maintenance and tenancy are as up-to-date and accurate as possible. The role would include, but is not limited to: Tenant and Landlord correspondence, tenancy changeovers and check out work, deposit negotiations, property inspections and identifying maintenance issues and opportunities for renovations, staging and refurbishments in line with the client’s own goals for the property. You will also need to take ownership of maintenance issues that arise from inspections and when our Head of Maintenance is on holiday.
You will take the lead in the client relationship and be able to confidently have strategic and high-level conversations with the Landlord as well as being expert at end of tenancy deposit negotiations.
This is an exciting but demanding role where commitment, positivity and personal drive is essential. The ability to manage expectations and successfully marry the demands of Tenants with the needs of our Landlords requires exemplary interpersonal skills and high levels of customer service. We need someone to be willing to go the extra mile to ensure the smooth resolution of any issues to guarantee Landlord and Tenant satisfaction levels remain at our current 5-star levels.
We feel this is a really exciting opportunity for the right individual to join a successful, growing and highly regarded business. There will be lots of opportunities for seeing the wider picture of our successful letting agency, as well as scope to help influence the future direction of the business.
The successful candidate should be highly motivated and be able to hit the ground running. They must enjoy the complexities of the sector and relish a challenge and be enthusiastic about finding the best solutions. We are a growing, but close-knit team of professionals who work well together to create a happy, fun and client centric workplace.
Primary Roles/Responsibilities (should be comfortable with these from day 1):
Our business is built on reputation and recommendations and we believe strongly that our values are truly representative of how we go about doing business.
We are dedicated to making sure the experience and service our Landlords and Tenants receive from us reflect these values day in and day out.
Integrity – Trust is at the heart of our business ethos. At all times we aim to be transparent, reliable, enduring, educational and positive in the way we behave and communicate. This way, everyone who deals with us can feel secure in the knowledge that we will always do the right thing for you and your rental property.
Professional – We are constantly striving to be at the top of our game, hold numerous professional memberships and accreditations and have been doing this for a long time – so you can feel confident that ‘we have got you!’ Our common-sense, considered approach is balanced with an innovative, forward-thinking outlook where solutions are found, and potential pitfalls of a heavily regulated sector, avoided.
Quality Service – Our size helps us offer a flexible, compassionate, supportive and comprehensive service – one that is tailored to suit each and every one of our client’s individual needs and circumstances. Our standards are very high – as is our passion for the service we offer and ultimately, how that service is delivered and experienced by all parties. Chapmans do more!
Approachable – What we do is hard work and can be very challenging, but you will never hear anything but a friendly, informed and upbeat voice on the other end of the phone. We love what we do and we feel this comes across in how we conduct ourselves and our business daily.
Collaborative – We care deeply about all those who come into contact with us. We look to build long lasting relationships with all our Landlords, Tenants and Contractors – displaying understanding, empathy, respect, loyalty and common-sense with everyone’s best interests at heart.
Our commitment to you:
We would hope that by working with Chapmans you would feel:
We would offer you the following:
Start Date: ASAP but will wait for the right candidate
Remuneration: Information on application plus pension and performance-related commission. Starting salary dependent on experience, ability and qualifications and size of portfolio you can successfully manage.
How to Apply:
Please send your CV to email@example.com with a covering letter answering the following questions:
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