Why use us

We understand you have a large choice when it comes to which letting agency to use and we don’t take that for granted. Choosing an agent to match your needs and requirements is therefore paramount to a successful relationship, property rental and that all important – peace of mind you are in good hands.

At Chapmans, we understand everything that comes with being a landlord because we are landlords ourselves. This is why we are constantly striving to be on the top of our game – investing in continuous training, constantly staying abreast of market trends and conditions, as well as the most effective and streamlined approach to marketing rentals and finding the perfect tenants.

WHY CHOOSE US…

PROFESSIONAL STANDING – Chapmans is a trusted and accredited LAS Lettings Agency (Landlord Accreditation Scotland) and Laura Chapman is on the steering group for the Council of Letting Agents working hard in terms of influencing policy and driving up standards across all areas of the industry combined with running regular training seminars to professional firms

COMMUNICATION – we are a smaller agency which means you will benefit from the whole team knowing you, your property and your tenants

PEACE OF MIND – we remain up-to-date and where possible, one step ahead of everything going on in the rental sector so at all times we are highly knowledgeable and informed. This allows us to make you aware of anything that may impact on you or your property in a timely manner so you are safe in the knowledge we are on top of it!

UNDERSTANDING – We understand the delicate balance of the financial and emotional issues that come with owning and managing property because we are landlords ourselves

INSIDE OUT – We promise that your property will be well managed to the highest of standards at all times by our team of experts and that we will make it our business to know your property as well as you do

FLEXIBILITY – our pick and mix comprehensive service offerings can be tailored to suit your specific needs and also allow you the flexibility to choose how involved you want to be as a landlord

INITIAL RESPONSE – Chapmans have invested in a highly comprehensive, yet easy to use, 24/7 online repair reporting system to help protect your property around the clock. In over 40 languages our tenants can easily and accurately report their maintenance issues which we deal with promptly. We also benefit from having Tim, our in-house trained and experienced tradesperson, who helps organise and advise on (not sure of update here) more complicated issues

QUALITY CHECKS – Our referencing checking process is rigorous and to date we’ve never had a single rent default. We know that putting in a significant effort getting the right tenant in place at the beginning of the process means less issues throughout the tenancy. We also place a huge amount of importance on carrying out a thorough inventory and periodic inspections throughout each tenancy

FUTURE PROOFING – we understand and fully appreciate that your property is an investment that needs to be cared for and nurtured and so we constantly take steps along the way to make sure your property is protected now and for the future in terms of rental yield and capital value

EXCELLENT SERVICE EXPERIENCE – since the agency began, we have never had a client leave us because they were unhappy with our service – we like to think that speaks volumes!